Contact

How to reach us

Two channels, kept separate on purpose: non-PHI administrative contact here, and case PHI only through the secure portal. Secure case upload is available for authorized portal users (Business, Provider, and Admin) after MFA: a verified email and a second factor, with an authenticator preferred and US SMS supported. ArkMedis will review and process submitted cases after Texas Department of Insurance Independent Review Organization certification is issued. The application is filed and in process. Certification is not active. Send case PHI only through the portal vault. Do not send PHI by email or fax. Download of stored files is not available yet.

Fax and email below are non-PHI admin channels. Secure case upload is available for authorized portal users (Business, Provider, and Admin) after MFA: a verified email and a second factor, with an authenticator preferred and US SMS supported. ArkMedis will review and process submitted cases after Texas Department of Insurance Independent Review Organization certification is issued. The application is filed and in process. Certification is not active. Send case PHI only through the portal vault. Do not send PHI by email or fax. Download of stored files is not available yet.

Non-PHI contact

Partnerships, operations, reviewer network interest, and other administrative questions — this is the primary engagement path today.

  • Office396 West Greens Rd, Suite 1115
    Houston, TX 77067
  • Toll-free(800) 202-8385

    Monday–Friday, 8:00 a.m.–6:00 p.m. Central Time (9:00 a.m.–7:00 p.m. Eastern Time). After hours, weekends, and holidays: leave a voicemail on the toll-free line; an on-call officer responds, and expedited requests are returned within one hour.

  • Main line832-479-9378
  • Fax (HumbleFax — non-PHI only)832-678-7069
  • Email (non-PHI admin)admin@arkmedisreviews.com

FabCare LLC d/b/a ArkMedis · FEIN 33-1873176

Case PHI — portal vault only

Secure case upload is available for authorized portal users (Business, Provider, and Admin) after MFA: a verified email and a second factor, with an authenticator preferred and US SMS supported. ArkMedis will review and process submitted cases after Texas Department of Insurance Independent Review Organization certification is issued. The application is filed and in process. Certification is not active. Send case PHI only through the portal vault. Do not send PHI by email or fax. Download of stored files is not available yet. Cloud BAA is held. That is not TDI certification.

Public email and fax are never appropriate for PHI. See Security & Trust for the full channel picture.

Portal

National positioning

ArkMedis serves health plans and TPAs across the U.S. Our primary office is in Houston. Texas TDI IRO applicant status is an honest operational fact — not a substitute for credentials we do not yet hold.